Last Updated: January 31, 2026
Our Mission
Reliefcare.com’s mission is to provide an online marketplace for families, businesses and Care Givers to connect with each other, arrange care, and share advice. We work to fulfill this mission by making available online communication tools, information, and an extended network of Care Seekers, businesses and Care Givers that help our users find and coordinate quality care for themselves or others. Additionally, businesses can find relief staff solutions, and customers are able to connect with businesses directly. Reliefcare.com’s Data Use and Privacy Policy is designed to provide a clear understanding of the information we collect, how we use it and to whom we disclose it to help fulfill our mission and provide users with a better experience. This Data Use and Privacy Policy is an agreement between you and Relief Care Inc. (“Reliefcare.com”).
If you have questions about our Data Use and Privacy Policy or our practices, please contact support by email at support@reliefcare.com or the Reliefcare.com Privacy Officer at:
Relief Care Inc.
5171 Yonge Street 2nd floor
North York, ON M2N 5P5
Canada
How to Find Information
1. Our Practices and Your Agreement
2. Some Definitions
3. Compliance with Canadian Privacy Laws
4. Information We Collect
5. How We Use Information
6. Use of Information by Other Users
7. Disclosure of Your Personal Information
8. Cross-Border Data Transfers
9. Your Communication Choices
10. Accessing, Changing or Removing your Personal Information
11. Collection of Information from Children
12. How We Protect Information
13. Privacy Breach Notification
14. Links to Other Web Sites
15. Changes to Our Privacy Policy
16. Contact Us
1. Our Practices and Your Agreement
If you would like detailed information on our privacy and data use practices, please use the links above. Please also see the definitions below. This section provides a quick summary of some of our practices and your agreement.
This Data Use and Privacy Policy is an agreement between you and Reliefcare.com regarding the collection, storage, use and disclosure of your Personal Information. Please read it carefully. You consent to the terms of this Data Use and Privacy Policy by browsing our Site (defined below) or using our Services (defined below). You thereby consent to the collection, storage, use and disclosure of your Personal Information in accordance with the terms of this Data Use and Privacy Policy.
We collect information from you and about you when you use our Site and our Services (each defined below), when you communicate with us through the Site or other methods, when you communicate with other users of our Site, and when other people communicate with us about you.
IF YOU USE THE SERVICES ON OUR SITE, you consent to the collection of information from third parties, which may include Personal Information, to verify information that you provide to us and to verify certain representations and warranties that you make to us. If you do not want us to perform verification checks, please do not use the Services on our Site.
We use the Personal Information we collect about you in order to provide Services to Registered Users and Site visitors, and to improve our Site and Services.
We may share your Personal Information with affiliates and third party service providers who assist us in providing Services to you including this Site. These third party service providers may be located outside of Canada and, therefore, your Personal Information may become subject to the laws of those other jurisdictions. Please see below for our specific data use practices.
When we share your Personal Information with our affiliates and third party service providers, they are required to use your Personal Information only for the purpose of assisting us. However, as described below, we may disclose your Personal Information to others in certain circumstances if required or permitted by law.
2. Some Definitions
As you read our Data Use and Privacy Policy, keep the following definitions in mind:
“Reliefcare.com”, “we”, “us” and “our” refer to Relief Care Inc. or our affiliated companies and service providers that assist us in providing the Services and Site to you.
“Care Giver” means an individual who is looking to promote their care providing services through the Site, including but not limited to personal support workers (PSWs), nurses, and other healthcare professionals.
“Care Seeker” means an individual or business seeking to find a Care Giver through the Site.
“Data Policy” means this Data Use and Privacy Policy, as it is amended and restated from time to time.
“Non Personal Information” is information that cannot be used to contact or identify you and is not linked to information that can be used to contact or identify you.
“Personal Information” means information that can be used to contact or identify you and information that is linked to such information. It is information about an identifiable individual.
“Registered User” means individuals who register with Reliefcare.com to use the Site or Services.
“Services” means any services we offer through the Site, mobile application, or any other channels.
“Site” means our website at reliefcare.com and any affiliated websites, web pages, mobile applications and mobile websites.
“You” or “your” refers to you, as a visitor or Registered User of the Site or the Services.
Our Data Policy applies to your use of this Site and our Services.
3. Compliance with Canadian Privacy Laws
PIPEDA Compliance
Relief Care Inc. (“Reliefcare.com”) is committed to protecting the personal information of its users in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA). As a private-sector organization engaged in commercial activities, Relief Care complies with PIPEDA’s 10 Fair Information Principles, ensuring:
- Accountability – We designate a Privacy Officer to oversee our data protection practices. You can reach them at support@reliefcare.com
- Identifying Purposes – We inform users about why and how their personal data is collected.
- Consent – We obtain user consent before collecting, using, or disclosing personal information.
- Limiting Collection – We collect only the data necessary to provide our services.
- Limiting Use, Disclosure, and Retention – Personal information is not used or shared beyond stated purposes.
- Accuracy – We strive to keep personal information accurate and up to date.
- Safeguards – We implement technical and organizational measures to protect data.
- Openness – Our privacy policies are transparent and easily accessible.
- Individual Access – Users can review, update, or delete their personal information upon request. We aim to respond within 30 days.
- Challenging Compliance – Users can contact our Privacy Officer regarding concerns.
Personal Health Information (PHIPA)
IMPORTANT: Relief Care is a marketplace platform that facilitates connections between Care Seekers and Care Givers. Relief Care does NOT collect, use, store, or disclose personal health information (“PHI”) as defined under the Personal Health Information Protection Act, 2004 (PHIPA).
For the purposes of Ontario’s Personal Health Information Protection Act, 2004 (PHIPA):
(a) Relief Care is NOT a Health Information Custodian. We do not provide healthcare services and do not have custody or control of personal health information.
(b) Relief Care is NOT an Agent or Electronic Service Provider under PHIPA. We do not process, store, or maintain personal health information on behalf of Health Information Custodians.
(c) The information we collect (names, contact details, availability, credentials, reviews, and payment information) constitutes general Personal Information, not Personal Health Information.
Prohibition on Transmitting Personal Health Information:
Care Givers and Care Seekers are strictly prohibited from transmitting Personal Health Information through the Relief Care platform, including through messaging, file uploads, profile information, or any other communication channel. Personal Health Information includes, but is not limited to: patient names and identifiers, medical conditions or diagnoses, treatment plans or care notes, medication information, health card numbers, and any other information relating to the physical or mental health of an identifiable individual.
Any Personal Health Information exchanged during the provision of care services must be handled directly between the parties (Care Giver and patient/client) outside of the Relief Care platform, in compliance with applicable privacy laws including PHIPA. Users who transmit Personal Health Information through the Relief Care platform do so in violation of our Terms of Use and assume full responsibility for any resulting privacy breaches, regulatory penalties, or other consequences.
Care Givers who are Health Information Custodians (such as regulated healthcare professionals) remain solely responsible for their own PHIPA compliance obligations, including obtaining necessary patient consents and maintaining appropriate records outside of the Relief Care platform.
4. Information We Collect
We collect Non Personal Information about you when you visit our Site. You can access and browse certain portions of the Site without registering. We passively collect certain information from your computer, such as your IP address and web browser user agent, when you browse the Site.
In order to use some of the Services, you must register with Reliefcare.com. If you register, you will be a “Registered User”. When you do so, we will collect Personal Information. We will also collect Personal Information from you when you communicate with us for other purposes.
The Personal Information we collect will be stored on servers located in the United States. Within Reliefcare.com, individuals of Member Care and certain technical personnel who require access to offer our services will have access to your Personal Information.
4.1 Information you provide us
We collect Personal Information that you provide to us when you register, post a job, post a profile, utilize mobile applications we may offer or otherwise provide on the Site or communicate with us by phone, email or postal mail. If you provide Personal Information to us about other people, you represent and warrant to us that you have the right and authority to provide us with that Personal Information.
When registering: You can register with Reliefcare.com directly or through supported authentication providers. When you register, we will collect and store information including: your name, email address, postal code, town, gender, birthday and phone number. If you register for a Service that requires you to pay a fee, we may also collect your payment information and billing address.
When posting a job: If you are a Care Seeker, we collect and store all of the additional information that you provide to us on your job posting. This may include: the type of care you are looking for, schedule, location, hourly rate, narrative job description, requirements for a Care Giver; pictures; and any other information you choose to include.
When posting a profile: If you are a Care Giver, we collect and store all of the additional information that you provide to us in your profile. This may include: details on the care you offer, your availability, your location, your level of education, languages you speak, your ability to drive; related services you provide; pictures; your phone numbers; references; and any other information you choose to include.
4.2 Information provided by others
We may also collect information that you, other users of the Site and others provide about each other. For example, this occurs when Care Givers are rated or reviewed, when we obtain references on a Care Giver, when Registered Users communicate directly with each other, and when we receive information about Registered Users by phone, email or postal mail.
4.3 Verification checks
By using our Services, you agree that we may request verification checks using your Personal Information in accordance with our Terms of Use. We may use third party service providers to perform these verification checks. Verification checks may include, depending on the services offered at any given time: identity verification (name, address, date of birth), email and phone verification, professional credential and license validation, and reference checks.
4.4 Technical and usage information
When you access our Site, we receive the address (URL) of the website that you came from and the website you go to when you leave. We also receive your IP address, computer operating system, type of web browser, mobile device information, and your ISP or mobile carrier. We may correlate this information with other Personal Information we have about you. We use cookies to recognize you as a Registered User when you return to the Site. You can remove or block cookies using the settings in your browser, but doing so may impact your ability to use Reliefcare.com.
4.5 Analytics
This website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us analyze how users use our Site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States.
Google will use this information for the purpose of evaluating your use of the Site, compiling reports on website activity for us, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout. You may also adjust your browser settings to refuse cookies, though this may affect your ability to use all features of the Site. For more information on Google’s privacy practices, visit https://policies.google.com/privacy.
5. How We Use Information
We use Personal Information (1) to improve our Site, provide our Services and enhance your experience with Reliefcare.com, (2) to enable us to provide a safer community for all of our Registered Users, and (3) to help us communicate with you. For example, we may use your Personal Information to:
- Register and service your account
- Include in Care Seeker job postings and Care Giver profiles
- Contact you in response to questions, and solicit feedback
- Enable Care Seekers and Care Givers to search and find care matches
- Verify information you provide us and your suitability to participate
- Send you service-related communications (booking confirmations, reminders, policy updates)
We may share your Personal Information with our affiliates and third party service providers who perform services on our behalf. Our affiliates and third party service providers may only use your Personal Information in accordance with this Data Use and Privacy Policy. Some of our affiliates and third party service providers may be located outside of Canada.
6. Use of Information by Other Users
If you are a Care Seeker or a Care Giver, we share with Site visitors and Registered Users the information that you include in a job posting or profile (not including your contact information), as well as registration information such as your first name, first initial of your last name, city, province or territory, and profile picture. If you are a Care Giver, your gender and age may be made available to certain Registered Users unless you elect to opt-out.
Care Giver reviews are made available to certain Registered Users. If you are a Care Giver, your phone number also will be visible to certain Registered Users if you elect to share it in your profile.
If we terminate your registration for any reason, we reserve the right to send a notice of your termination to other Registered Users with whom we believe you have corresponded.
7. Disclosure of Your Personal Information
By using our Services, you agree that we may disclose your Personal Information to third parties for use by those third parties. Please see above regarding sharing your Personal Information with visitors and users of the Site.
We may also disclose your Personal Information without your consent if required or permitted by the Personal Information Protection and Electronic Documents Act (Canada) or substantially similar applicable provincial legislation.
For example, we may disclose your Personal Information: in emergencies if it is clearly in your interests and consent cannot be obtained in a timely way; to collect a debt from you; to comply with a subpoena, warrant or order; in any legal proceeding to protect or defend Reliefcare.com’s or a third party’s rights or property; to a public body or law enforcement agency concerning an offence under the laws of Canada or a province; or if otherwise required or authorized by law.
We may disclose and transfer your Personal Information and Non Personal Information in connection with a merger or sale involving all or part of Reliefcare.com or its affiliates or as part of a corporate reorganization or change in corporate control.
8. Cross-Border Data Transfers
IMPORTANT: Your Personal Information may be stored and processed in the United States and potentially other jurisdictions where our service providers maintain facilities.
By using our Services, you explicitly consent to:
(a) The transfer of your Personal Information to the United States and other jurisdictions where our infrastructure and service providers are located;
(b) The storage and processing of your Personal Information in accordance with the laws of those jurisdictions, which may provide different privacy protections than Canadian law;
(c) Potential access to your Personal Information by law enforcement or government authorities in those jurisdictions under lawful process.
Safeguards for Cross-Border Transfers:
We implement the following safeguards: (i) contractual protections with our service providers requiring them to protect your information consistent with this Policy; (ii) encryption of data in transit and at rest; (iii) access controls limiting who can access Personal Information; (iv) regular security assessments.
Withdrawal of Consent: You may withdraw your consent to cross-border transfers by closing your account; however, this will prevent you from using the Services.
9. Your Communication Choices
We are an on-line business. Therefore, we need to be able to communicate with our Registered Users through electronic communications. By becoming a Registered User, you consent to receive electronic communications from us.
Please note that you may not opt-out of certain emails regarding Reliefcare.com. These include notices of updates to our Privacy Policy, transactional messages related to bookings, and account security notifications.
You may opt-out of promotional communications by following the unsubscribe instructions provided in the email or by adjusting your account settings.
10. Accessing, Changing or Removing your Personal Information
You may access, change, or remove Personal Information you provided when you registered by logging into your account and accessing your account settings. You can remove some of the Personal Information you have posted on the Site by editing or deleting that item in the profile or jobs area of your account.
To access, change or remove Personal Information not accessible through your account settings, contact Support at support@reliefcare.com. In some cases, we may not be able to reasonably accommodate your request, in which case we will let you know why.
If you no longer wish to participate in our Services, you may contact Support at support@reliefcare.com and request that your account be closed. If your account is closed, we will remove your name and other Personal Information from our publicly viewable database.
Limitations on Deletion: Please be aware that: (i) messages you have sent to other users through the Site may remain visible to those users even after you close your account; (ii) reviews or ratings you have left for other users, or that other users have left for you, may remain visible; (iii) information that has been copied or captured by other users cannot be removed by us; (iv) backup copies and logs may be retained for a reasonable period for security and legal compliance purposes; (v) third-party search engines and caches are outside our control and may retain copies of information that was previously public.
We will retain your Personal Information if we believe it may be necessary to prevent fraud or future abuse, for business purposes such as analysis, account recovery, auditing our records, enforcing our rights under agreements, or if required by law.
11. Collection of Information from Children
Reliefcare.com’s Site and Services are intended for individuals 18 or over. Accordingly, Reliefcare.com does not knowingly collect, either online or offline, personal information from individuals under the age of 18.
12. How We Protect Information
We implement administrative, technical and physical security measures to protect your Personal Information. These include:
- SSL (Secure Socket Layer) encryption in the online registration process, login process, and account management section
- Strong encryption technology to protect sensitive information
- Access controls and system monitoring to protect against unauthorized access
If you are a Registered User, you will be asked to create a password. You should create a strong password and change it frequently. If you access our Site from a public computer, please ensure to fully log-out and delete your browsing history and cache.
13. Privacy Breach Notification
In the event of a breach of security safeguards involving Personal Information under our control:
(a) We will investigate the breach and assess the risk of significant harm to affected individuals.
(b) Where there is a real risk of significant harm, we will notify the Privacy Commissioner of Canada as soon as feasible.
(c) We will notify affected individuals at the first reasonable opportunity, describing the nature of the breach, the types of information involved, steps we are taking, and steps individuals can take to protect themselves.
(d) We will notify any other organizations or government institutions that may be able to reduce the risk of harm.
(e) We maintain a breach register documenting all privacy breaches for a minimum period of 24 months.
14. Links to Other Web Sites
Reliefcare.com may provide links to other web sites that we believe may be of interest to our users. Please review the privacy policies of those other web sites. We are not responsible for the privacy practices employed by those web sites, nor are we responsible for the information or content they contain. This Data Policy applies solely to information collected by us through Reliefcare.com.
15. Changes to Our Privacy Policy
We may change any or all of the provisions in this Data Policy from time to time. We will notify you about significant changes in the way we treat Personal Information by sending a notice to the email address registered in your account, or by placing a prominent notice on our Site. Significant changes will go into effect 30 days after we provide notice. Non-material changes or clarifications will take effect immediately upon posting of the updated policy on our Site. Your continued use of the Site or the Services after such effective date will constitute acceptance by you of such changes.
16. Contact Us
If you have any questions on our Privacy Policy, you can contact us via email Support at support@reliefcare.com or at:
Relief Care Inc.
5171 Yonge Street 2nd floor
North York, ON M2N 5P5
Canada
